Privacy Policy

UrsBot collects the information you provide when you create an account, contact us, connect data sources, or configure chatbot experiences for your customers.

We also collect technical usage data such as browser details, device identifiers, IP address, and product analytics that help us secure and improve the platform.

• Account details such as name, business name, email address, and billing contacts.
• Content you upload or connect, including documents, websites, knowledge base entries, and chatbot configuration.
• Operational logs, support messages, and event telemetry used for troubleshooting, abuse prevention, and service reliability.

We use personal information to provide the UrsBot service, authenticate users, process transactions, deliver support, and communicate important updates about the product.

We may also use aggregated or de-identified analytics to understand feature adoption, improve model performance, and maintain platform security.

We do not sell personal information. We share information only with service providers and infrastructure partners that help us operate UrsBot, subject to contractual confidentiality and security obligations.

We may disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and integrity of UrsBot, our customers, or third parties.

We retain account information and hosted content for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

You can request access, correction, export, or deletion of your personal information by contacting us. Some data may be retained where required for security, fraud prevention, tax, or legal compliance purposes.